At IT Vision, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal data.

By using our website, services, or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, phone number, email address, billing/shipping address.

• Business details: Company name, GST number, PAN, etc.

• Transaction details: Payment records, invoices, rental agreements.

• Technical data: IP address, browser, device information (for website analytics).

2. How We Use Your Information

We use your information for:

• Processing your orders, rentals, and payments.

• Providing maintenance and on-site support.

• Sending invoices, receipts, and important service updates.

• Marketing our services (only with your consent — you can opt-out anytime).

• Meeting legal, tax, and compliance obligations.

3. Legal Basis of Processing (DPDP Act Compliance)

We process your data only when:

• You give consent (e.g., filling out forms, contacting us).

• It is necessary for providing services you requested.

• It is required for legal obligations (tax records, invoices, etc.).

4. Data Retention

• We retain your data for as long as necessary to provide services and meet legal requirements.

• For tax and regulatory compliance, invoices and payment records are kept for 7 years.

• After the retention period, your data is securely deleted.

5. Your Rights Under the DPDP Act

You have the right to:

• Access your personal data.

• Correct inaccurate or outdated information.

• Withdraw consent (if processing is based on consent).

• Request deletion of your data (unless we are legally required to retain it).

To exercise these rights, contact our Grievance Officer (details below).

6. Data Sharing

We do not sell your data.
We may share your information with:

• Payment gateways (for transactions).

• Service engineers (for support visits).

• Government authorities (if required by law).

7. Data Security

We use reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or storage system is 100% secure. IT Vision is not liable for breaches beyond our reasonable control.

8. Grievance Officer

As per the DPDP Act, we have appointed a Grievance Officer:

Name: 
Email: itvisiondel@gmail.com
Response Time: Complaints will be acknowledged within 24 hours and resolved within 7 working days.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Effective Date.” Continued use of our services means you accept the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to our Grievance Officer at itvisiondel@gmail.com.